We will always be interested in hearing about the issues that affect our membership and the wider footballing community, and encourage you to use the Contact Us page to get in touch with us. However, City Matters operates as Manchester City’s formal fan engagement programme and, as yet, the Trust does not have representation on that forum. So if you have an issue related to the club, we recommend that you contact the relevant City Matters representative for support. You can find information about City Matters here: City Matters Fan Network. We’ve also listed the current reps and their contact details here to make it easier for you to get in touch with the right person should you need to.
| Families Representative | Lee Barber | lee.barber@citymatters.co.uk |
| Women’s Representative | Rachel Bancroft | rachel.bancroft@citymatters.co.uk |
| Season Ticket Members Representative | Angela Worrall | angela.worrall@citymatters.co.uk |
| Over 65s Representative | Michael Ash | michael.ash@citymatters.co.uk |
| OSC Representative | Kevin Parker | kevin.parker@citymatters.co.uk |
| Black and Mixed Heritage Representative | Jahmal Williams-Thomas | jahmal.williamsthomas@citymatters.co.uk |
| Under 25s Representative | Sam Roberts-Newton | sam.robertsnewton@citymatters.co.uk |
| LGBTQ+ Representative | Lee Broadstock | lee.broadstock@citymatters.co.uk |
| Disabled Fan Representative | Howard Cohen | howard.cohen@citymatters.co.uk |
| Asian & Mixed Heritage Representative | Asim Rahman | asim.rahman@citymatters.co.uk |
| Citizens Matchday Representative | Brian Worrall | brian.worrall@citymatters.co.uk |
| Seasonal Hospitality Representative | Samantha Gill | samantha.gill@citymatters.co.uk |
If you still need further support, contact details for the club can be found here: Contact us | Manchester City F.C.
If you need help with tickets and membership you can contact the club directly by calling 0161 444 1894. Phonelines are open 7 days a week.
For Safety and Security enquiries please email: mancity@mancity.com
For information about Official Supporter Clubs including how to join or create a new branch visit the club’s Official Supporter Clubs page. Man City’s Official Supporters Clubs | Manchester City F.C. For all other Official Supporters Club related enquires contact officialsupportersclubs@mancity.com
For Disability Access issues you can find information here: https://www.mancity.com/ticketing-and-hospitality/access. The club also has a dedicated Access Team who you can contact by calling 0161 444 1894.
For Safeguarding and Child Protection enquiries please contact the safeguarding team.
Head of Safeguarding: Ryan Greenhalgh Ryan.greehalgh@mancity.com
MCFC Safeguarding Manager
(Boys and Men): Caroline Quinn Caroline.quinn@mancity.com
MCFC Safeguarding Manager
(Girls & Women:) Shannon Moran Shannon.moran@mancity.com
City in the Community Mike Walker Michael.walker@cityfootball.com
Match Day and Events Deborah Glynn Deorah.glynn@mancity.com
City Football Schools Andy Smith Andy.smith@mancity.com
City Football Middle East Simon Hewitt Simon.hewit@cityfootball.com
City Football Foundation Gareth Hughes Gareth.hughes@cityfootball.com
If you are unhappy with the response from the Club, please contact the Premier League Safeguarding Team at safeguarding@premierleague.com or by calling 0207 864 9000 for advice. You can also escalate your concerns to the Safeguarding Team at City Football Group at safeatcity@cityfootball.com
